Sales Terms & Conditions

 

PAYMENT AND RETURNS

Payment for custom configurations require a deposit or payment in full when order is placed. CUSTOM CONFIGURED PRODUCTS ARE NOT RETURNABLE. You agree to pay as we specify on the invoice. Software programs, including those that are pre-loaded onto Blue Sphere IT Services are licensed to you under the supplier's, or publisher's terms and conditions provided with the respective packages included in the shipment.

 

TELEPHONE ASSISTANCE

If there is a problem with a Product you purchased from Blue Sphere IT Services , you should refer to the user's reference manual for assistance. Except as is otherwise stated herein, if you are unable to resolve a problem with a Product, you may contact us, at no additional charge in the Call Support at 044-65652565, +919500851996 or email us at [email protected] between the hours of 9 am to 5 pm CST, Monday through Saturday.

 

RETURN MERCHANDISE AUTHORIZATION

When an item is being returned for repair, a Return Merchandise Authorization (RMA) number has to be obtained by contacting Blue Sphere Customer Support. Order ID numbers are valid for date of purchase with in the Warranty Period after the day of issuance. The RMA number(s) must be prominently displayed only on the shipping label of boxes containing returned goods. Do not mark the boxes themselves. Any product returned without an RMA number, incomplete and/or not in resalable condition, or with an RMA number over 180 days may be refused.

Returned for repair parts and systems must be shipped freight prepaid in their original boxes and packing material. A copy of your packing list/invoice must accompany all returned for repair parts and systems. Returned parts and systems should be freight insured by you. Repair parts and systems returned to you under Warranty is shipped freight-prepaid to any location around India or other carrier or service level at our discretion. You must pay shipping costs for the service level of your choice by the carrier of your choice for product returned to any location From India right to charge for shipping, handling and labor if the Product received for repair is non-defective.

 

6 MONTH WARRANTY/ 3 MONTH WARRANTY

All Bluesphere Product fully configured and Tested are warranted to be free of defects in materials for a period of 6month from date of shipment for Desktop and 3 Month for Laptop. A fully configured Tested system is defined as a Quality system, which in a single purchase includes the motherboard, processor(s) with appropriate cooling equipment, memory and hard disk drive(s) all assembled.

Blue Sphere IT Services can provide advance replacements for certain components, availability subject to additional charges and warranty policy,

All warranty events are handled directly by Blue Sphere, to include, but not limited to all technical support, all repair part shipments and all factory repairs.

There is no onsite service component of the warranty unless a warranty upgrade is made available by your Blue Sphere Account Executive.

This warranty does not cover any abuse, misuse or modification of Products. We reserve the right to repair or replace the defective Product under warranty as we see appropriate. We do not warrant uninterrupted or error-free operation of a Product. We do not warrant that any product that you acquire will meet your individual requirements.

 

BILLABLE REPAIR WARRANTY

All repairs performed by Blue Sphere IT Services at its facility on a billable basis outside the scope of a system warranty are warranted for a period of 180 days for Desktop and 90 Days for Laptop from the date of the Purchase product. If such repair is performed on a system having a remaining Blue Sphere IT Services warranty in excess the time of 90 days and 180 Days of Desktop, the overall system warranty is not Covered.

 

TITLE TO PRODUCTS

Title is transferred to you when product is shipped Freight On Board (FOB) shipping point. However, we reserve a purchase money security interest in the product until we receive the amounts due. You agree to allow us to sign an appropriate document on your behalf to permit us to protect our purchase money security interest.

 

LIMITATION OF LIABILITY

Under no circumstances are we liable for the following: (1) third-party claims against you for damages; (2) loss of, or damage to, your records or data; or (3) economic consequential damages (including lost profits or savings) or incidental damages even if we are informed of their possibility. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.